Last Updated: 24 August 2026
At NewnessPlant, we take special care while preparing, packing, and shipping live plants so that they can reach customers in the best possible condition.
This Shipping & Delivery Policy explains how orders placed through https://www.newnessplant.com are processed and delivered.
Orders are generally prepared and dispatched within 1–2 business days after order confirmation, subject to:
Product availability
Plant health and quality checks
Payment confirmation
Packaging requirements
Courier availability
Public holidays or operational circumstances
Because we sell live plants, we may occasionally require additional preparation time to ensure that a plant is suitable for shipping.
NewnessPlant delivers to serviceable PIN codes across India.
Delivery availability depends on courier coverage in the customer's location.
Some remote, rural, or difficult-to-service areas may require additional delivery time or may not be serviceable by our regular courier partners.
At present, NewnessPlant does not offer regular international shipping through the website.
Shipping and delivery charges may vary depending on factors such as:
Product
Package weight
Quantity
Delivery PIN code
Courier availability
Order value
Applicable offers or promotions
The applicable shipping or delivery charge will normally be displayed during checkout before the order is placed.
Any promotional free-shipping offer, if available, will be subject to the conditions mentioned with that offer.
NewnessPlant uses registered third-party courier and logistics partners to deliver orders.
The courier partner for a particular shipment may vary depending on:
Customer location
Courier serviceability
Package size and weight
Delivery speed
Operational availability
NewnessPlant may select or change the courier partner where reasonably necessary for successful delivery.
Delivery time depends on the destination and courier network.
After dispatch, customers will normally receive shipment or tracking information where tracking is available.
The estimated delivery date shown on our website, order page, message, or courier tracking page is an estimate and not a guaranteed delivery date.
Delivery may take longer for remote or rural locations.
Although we make reasonable efforts to dispatch orders promptly, delivery may occasionally be delayed due to circumstances outside our direct control, including:
Courier delays
Weather conditions
Floods or natural disasters
Transportation disruption
Public holidays
Strikes
Government restrictions
Remote delivery locations
Incorrect customer information
Unexpected operational issues
Once a shipment has been handed over to the courier partner, final transportation and last-mile delivery are handled by that courier network.
However, if you experience an unusual delivery delay, you may contact NewnessPlant customer support and we will make reasonable efforts to assist you.
Live plants require different handling from ordinary products.
Before dispatch, plants may be prepared and packed specifically for transportation.
During transit, a live plant may experience normal temporary stress such as:
Slight wilting
Minor leaf drop
Yellowing of some leaves
Minor bending
Dryness of soil
Minor cosmetic leaf damage
These conditions may occur naturally during transportation and many plants recover after proper watering, light, and post-delivery care.
Customers are responsible for providing a complete and accurate shipping address.
Please ensure that you provide:
Recipient's full name
Complete address
Correct PIN code
Active mobile number
Landmark or other necessary delivery details
We are not responsible for delivery failure or delay caused by incorrect or incomplete information provided by the customer.
Once an order has been dispatched, changing the shipping address may not be possible.
If you need to change an address, please contact us as early as possible before dispatch.
Address modification remains subject to order status and courier availability.
Courier partners may attempt to contact the customer before or during delivery.
Customers are requested to:
Keep their registered mobile number active
Respond to courier calls where necessary
Ensure someone is available to receive the shipment
If delivery cannot be completed because the customer is unavailable, refuses delivery, provides an incorrect address, or cannot be contacted, the shipment may be marked undelivered or returned to origin (RTO).
An order may become RTO when delivery fails for reasons including:
Customer refusal
Customer unavailable
Incorrect or incomplete address
Incorrect phone number
Repeated failed delivery attempts
Customer not responding to courier communication
NewnessPlant reserves the right to restrict Cash on Delivery or take other reasonable measures for customers with repeated refused or RTO orders.
Customers should inspect their order as soon as possible after delivery.
If you receive a seriously damaged, incorrect, or eligible defective product, please contact NewnessPlant within the claim period specified in our applicable Refund, Replacement & Cancellation Policy.
We may request:
Clear photographs of the plant/product
Photographs of the packaging
Shipping label photographs
An unpacking video
Order number
Other reasonable evidence required to verify the claim
Eligibility for replacement or refund will be determined according to the applicable policy.
Where available, shipment tracking details may be provided after dispatch.
Courier tracking information is generated and updated by the respective logistics provider. There may occasionally be a delay between physical shipment movement and tracking updates.
Depending on eligibility and availability, customers may be able to place orders using:
Online payment
Cash on Delivery (COD)
Other payment methods made available by NewnessPlant
Online payments may be processed through authorized third-party payment gateways.
Availability of a particular payment method may vary depending on the order, customer, delivery location, or operational requirements.
If an order cannot be delivered because a location becomes unserviceable after the order is placed, NewnessPlant may contact the customer to determine an appropriate solution.
Where an eligible prepaid order cannot be fulfilled or delivered, any applicable refund will be handled according to our Refund & Cancellation Policy.
If you have questions regarding your shipment or delivery, please contact NewnessPlant through the official customer-support details displayed on our website.
Website: https://www.newnessplant.com
By placing an order on NewnessPlant.com, you acknowledge and agree to this Shipping & Delivery Policy.
