At NewnessPlant, we sell live plants and other gardening products that require special handling during packing and transportation.
Please read this policy carefully before placing an order.
Because live plants are perishable and nature-sensitive products, NewnessPlant does not offer general returns or monetary refunds for:
Change of mind
Customer no longer wanting the plant
Plant size, shape, leaf count, or natural appearance differences
Minor transit stress
Minor leaf drop or yellowing
Slight wilting
Minor cosmetic damage
Improper care after delivery
Wrong watering, sunlight, soil, fertilizer, repotting, or climate conditions
Once a healthy and correct plant has been delivered, it cannot normally be returned simply because the customer no longer wants it.
If a plant arrives seriously damaged during transportation, the customer may be eligible for a replacement.
The issue must be reported to NewnessPlant within 24 hours of delivery.
The customer must provide clear proof, which may include:
Clear photographs of the damaged plant
Photographs of the outer packaging
Photograph of the shipping label
Unpacking video
Order number
Any other reasonable evidence requested by our customer support team
Claims submitted after 24 hours may not be eligible for replacement.
For an approved damaged-product claim, NewnessPlant will normally provide a replacement of the same product.
A monetary refund is not ordinarily provided where a replacement can reasonably be supplied.
If the same product is unavailable, NewnessPlant may offer an appropriate alternative solution, replacement product, store credit, or another remedy as applicable.
Where a monetary refund is required under applicable law or where NewnessPlant determines that a refund is the appropriate remedy, the refund will be processed accordingly.
If NewnessPlant sends a product different from the product ordered, please report the issue within 24 hours of delivery with clear photographs and order details.
After verification, we will arrange an appropriate replacement or other applicable resolution.
Live plants may naturally experience temporary stress during transportation.
The following will not normally be considered serious transit damage:
A few fallen leaves
Slight yellowing
Temporary wilting
Minor leaf cuts
Slight bending
Dry soil
Minor cosmetic damage
Natural variation in plant size or appearance
Most plants can recover from normal transit stress with appropriate watering, light, and care.
NewnessPlant does not offer a 7-day no-question-asked return policy for live plants.
Live plants cannot normally be returned after successful delivery unless the product is eligible under this policy or a return is otherwise required under applicable law.
Customers should therefore review product information carefully before placing an order.
If you wish to cancel an order, please contact NewnessPlant as soon as possible.
Cancellation may be accepted only if the order has not yet been packed or dispatched.
Once an order has been dispatched, cancellation may not be possible.
Orders prepared under special, urgent, or same-day processing may also become non-cancellable once preparation has started.
A refund or replacement will not normally be provided where delivery fails because:
The customer refuses the shipment
The customer is unavailable
An incorrect address is provided
An incorrect phone number is provided
The customer repeatedly fails to respond to the courier
Delivery attempts fail because of customer-related reasons
Such shipments may be treated as Return to Origin (RTO).
Submitting a complaint does not automatically guarantee replacement.
Our customer support team will review:
Order information
Delivery status
Photographs or videos
Type and extent of damage
Packaging condition
Other relevant evidence
A replacement will be approved after reasonable verification of the claim.
Where a replacement claim is approved due to verified transit damage or an incorrect product sent by NewnessPlant, we will arrange the replacement in accordance with our applicable shipping process.
Replacement timing will depend on product availability, plant condition, courier serviceability, and delivery location.
For damaged-product or replacement requests, contact NewnessPlant through the official customer-support details available on our website.
Website: https://www.newnessplant.com
Please ensure that any damage claim is submitted within 24 hours of delivery with proper proof.
By placing an order on NewnessPlant.com, you acknowledge that you have read and agreed to this Refund, Replacement & Return Policy.
