At NewnessPlant, accessible through https://www.newnessplant.com, protecting the privacy and personal information of our customers and visitors is important to us.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared, and the choices available to you when using our website and services.
By accessing or using NewnessPlant.com, creating an account, placing an order, or otherwise providing information to us, you acknowledge this Privacy Policy.
Depending on how you use NewnessPlant, we may collect information such as:
Your name
Mobile number
Email address
Billing address
Shipping address
PIN code
Account information
Order details
Products purchased
Payment status
Transaction-related information
Customer support communications
Reviews, ratings, photographs, or other content you voluntarily provide
IP address
Browser and device information
Website activity and usage information
Referral source
Advertising and analytics information
Cookie and similar technology information
We only seek to collect information reasonably required for our business, website, customer service, order processing, security, analytics, and related purposes.
We may receive personal information when you:
Register or create an account
Place an order
Enter your delivery information
Subscribe to offers or updates
Contact customer support
Submit a review or enquiry
Participate in an offer, promotion, or campaign
Communicate with us through email, telephone, WhatsApp, social media, or other available communication channels
The information collected will depend on the particular service you use.
We may use your information to:
Process and manage orders
Arrange shipping and delivery
Provide order updates
Verify payments
Provide customer support
Manage returns, refunds, replacements, and cancellations
Maintain customer accounts
Improve our products and services
Improve website performance and user experience
Personalize website content
Understand customer behaviour and website usage
Prevent fraudulent or suspicious activity
Protect our website and systems
Communicate important service information
Send marketing or promotional communications where permitted
Measure advertising performance
Perform analytics and business reporting
Meet applicable legal, regulatory, tax, accounting, or compliance requirements
When you place an order, we may process information including your:
Name
Phone number
Email address
Shipping address
Order items
Order value
Payment method
Delivery status
Relevant order information may be shared with courier, logistics, payment, technology, or service providers where necessary to complete your order.
For example, courier partners may require your name, delivery address, phone number, and shipment information to deliver your order.
Payments may be processed through third-party payment gateways, banks, UPI providers, or other payment service providers.
NewnessPlant may receive payment-related information such as:
Payment status
Transaction reference
Payment method
Amount paid
Sensitive payment credentials such as full card details, CVV, banking passwords, or UPI PINs are generally processed directly by authorized payment service providers and should never be shared with NewnessPlant through messages or customer support.
Payment providers operate under their own privacy policies and security practices.
NewnessPlant.com may use cookies and similar technologies.
Cookies may help us:
Keep the website functioning
Remember customer preferences
Maintain shopping cart or session information
Understand website usage
Measure website performance
Improve user experience
Prevent fraud or security issues
Measure advertising effectiveness
Provide relevant advertising
You may be able to control or disable cookies through your browser or applicable consent controls.
Disabling certain cookies may affect some website features.
We may use third-party analytics and advertising services to understand how customers interact with NewnessPlant and to measure or improve our marketing campaigns.
These services may include platforms such as:
Meta/Facebook
Other analytics or advertising service providers
Depending on your settings and applicable law, these providers may process information such as:
IP address
Device information
Browser information
Website activity
Pages viewed
Products viewed
Add-to-cart activity
Checkout activity
Purchase events
Advertising interaction data
These platforms process information according to their respective privacy policies.
Like many websites, NewnessPlant may automatically collect standard server and log information.
This may include:
IP address
Browser type
Device information
Internet service provider
Date and time
Referral or exit pages
Website activity
Technical error information
We may use this information for security, analytics, performance monitoring, fraud prevention, and website administration.
We do not sell personal information as a normal part of our business.
We may share limited information where reasonably necessary with service providers such as:
Courier and logistics partners
Payment gateways
Hosting providers
Website and technology service providers
Email, SMS, or communication providers
Analytics providers
Advertising platforms
Accounting, professional, or compliance service providers
These parties may receive only the information required to provide their respective services.
We may also disclose information where required by applicable law, court order, government authority, fraud investigation, or to protect our legal rights and customers.
Where permitted, we may use contact information to communicate:
Product updates
New arrivals
Discounts
Offers
Promotions
Cart reminders
Order-related information
Other NewnessPlant updates
You may opt out of promotional communications through available unsubscribe, preference, or contact options.
Essential transactional communications relating to an active order or account may still be sent where necessary.
We use reasonable technical, administrative, and organizational measures intended to protect personal information from unauthorized access, alteration, disclosure, misuse, or loss.
However, no online service, website, internet transmission, or electronic storage system can guarantee absolute security.
Customers should also protect their passwords, OTPs, payment credentials, and account information.
We may retain personal information for as long as reasonably necessary for purposes such as:
Providing services
Maintaining order and transaction records
Customer support
Fraud prevention
Accounting
Taxation
Legal compliance
Resolving disputes
Enforcing agreements
Information that is no longer reasonably required may be deleted, anonymized, or securely retained where required by law.
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
Ask what personal information we hold about you
Request correction of inaccurate information
Request updating of incomplete information
Request deletion or erasure where legally applicable
Withdraw consent for certain processing
Raise a grievance relating to your personal information
Some information may need to be retained where required for legal, accounting, fraud-prevention, or other legitimate purposes.
India's Digital Personal Data Protection framework provides rights and obligations relating to digital personal data. NewnessPlant intends to handle personal information in accordance with applicable Indian data-protection requirements as they apply to our operations.
Where processing is based on your consent, you may request to withdraw that consent through the available contact or account mechanisms.
Withdrawal of consent will not affect processing already lawfully carried out before withdrawal.
Certain information may still need to be processed where required to complete an existing order, comply with law, prevent fraud, or fulfill other lawful obligations.
NewnessPlant's products and services are generally intended for customers who are legally capable of purchasing products.
We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
Our website may contain links to external websites, social media platforms, payment services, or other third-party services.
NewnessPlant is not responsible for the privacy practices, content, or security of independent third-party websites.
We recommend reviewing the privacy policy of any third-party service you use.
If NewnessPlant undergoes a merger, acquisition, restructuring, sale, or transfer of some or all of its business or assets, information may be transferred as part of that transaction where permitted by applicable law.
We may update this Privacy Policy periodically to reflect changes in:
Our services
Website functionality
Technology
Business practices
Legal requirements
Privacy regulations
The latest version will be published on this page with the revised Last Updated date.
This Privacy Policy is intended to operate in accordance with applicable laws of India, including applicable requirements concerning digital personal data and privacy.
Where additional privacy rights apply to users under another applicable jurisdiction, those rights will be respected to the extent legally required.
If you have questions, concerns, requests, or complaints relating to this Privacy Policy or your personal information, please contact NewnessPlant using the official contact details provided on our website.
Website: https://www.newnessplant.com
By using NewnessPlant.com, you acknowledge that you have read and understood this Privacy Policy.
